After you’ve transferred funds to your deposit address, those funds will be added to your account after it receives 3 confirmations on our blockchain network. Once you see 3 confirmations, your deposit will be with CoinMonsoon and processed within 15mins. If your deposit failed, and was not added to the system after 3 blockchain confirmations, contact email@example.com with your transaction details. Our customer support staff with assist you. If you don't know what the Bitcoin confirmation is, please learn more here.